Your Renewal - FAQs

Why are esure broker no longer offering car insurance?
esure's direct insurance business continues to remain a strong brand in the market place, and with continued growth a business decision has been made to concentrate on this growth and withdraw from the broker sector.

Do I need to advise my future insurers that you chose to not offer me a renewal?
Please be assured that this does not need to be disclosed as 'a refusal to offer insurance', as this is not a reflection of you as an individual but is a business decision.

Does this decision affect my current insurance policy?
No, your current esure broker policy will continue unaffected; you will be able to make changes and access your portal as normal.

Who are Autonet?
Autonet Insurance is one of the UK's largest Insurance Brokers, first established in 1998. They are a multi award-winning company who handle over 1.2 million calls and 400,000 policies each year. Maintaining excellent relationships with more than 30 of the leading and most trusted insurance providers and employing over 600 staff across multiple sites in the UK.

Where is my data going and what will it be used for?
Autonet will receive details of your current insurance policy (excluding information about any criminal offences and health issues you have told us about unless you have given us permission to do so) purely for the purpose of providing you with a renewal invitation. We will not pass your card details to Autonet.

What should I do if I do not want my data passed to Autonet?
If you would prefer not to be contacted by Autonet, you must let us know within 21 days of our initial notification to you. Call our customer services team on 0345 603 0380 or customer.services@esurebroker.com

What if my policy is cancelled before my esure broker policy ends?
If your policy is cancelled before your end date, Autonet will not provide you with a renewal invitation unless the timing of the cancellation means that they have already sent your paperwork.

I have an outstanding claim, who do I need to contact in future?
Your ongoing claim will not be transferred to Autonet. It will continue to be dealt with by your current insurer until it has been closed.

If I need to report a new claim, who do I need to contact?

If the incident occurred prior to the end date of your policy, you should report your claim to esure broker on 0345 603 0390. Lines are open 24 hours a day, 7 days a week. If your incident occurred after your renewal date, then you should report it to Autonet using the details provided in your new pack.

I previously paid by credit card, what happens if I have previously told you that I would like my policy to automatically renew?
Your credit card details will not be transferred to Autonet even if you have previously opted into Continuous Payment Authority. To renew your policy you will have to contact Autonet in order to arrange for the premium to be paid.

Should you have any questions about the above then please contact us on 0345 603 0380.

I currently pay for my policy by direct debit; what will happen to my monthly payments?
Autonet will send you a renewal invitation together with a breakdown of the instalments, total cost of the direct debit plan, the rate of interest and the representative APR. If you are happy with the renewal invitation, you do not need to do anything, Autonet will set up a new Direct Debit mandate. The letter from Autonet will also include information about alternative payment methods should you no longer wish to pay your premium by instalments.

Your current agreement with Close Brothers Premium Finance which was set up through esure broker will cease when your current insurance policy expires.

Policy cover - how will my policy be affected by this change?
Renewal time is always a good opportunity for you to check that your insurance still meets your needs, and to shop around to make sure the insurance you choose is best for you. We have selected Autonet on the basis that they will provide you with a similar level of cover as you have with us.

A summary of the policy cover will be provided as part of your renewal invitation pack and Autonet will tell you about their level of cover. You can always speak to Autonet to discuss their insurance and have any questions answered.

What if I want to change my insurance cover?
If you want to make a change to your current policy prior to your renewal date you should contact us as usual on 0345 603 0380. However, if you wish to make a change effective on, or after your renewal date, you will need to contact Autonet. Their contact details will be included in the pack of information you receive from them. If you opt out of this process, you will need to contact your new insurer.

Do I need to send my Proof of No Claims Discount to Autonet?
No. We will automatically transfer your No Claims Discount to Autonet for you.

If I don't insure through Autonet what should I do?
Shopping around and choosing the right insurer for you is important every year, and this particular renewal time is exactly the same. Should you decide not to insure through Autonet, you will need to find another company to insure your car. It is a legal requirement. When you join the new insurer, they may ask to see your proof of No Claim Discount. Just ask us and we'll be happy to provide this for you once your insurance with us ends.